#032: Do We Care? [Podcast]

Joel Kessel Interviews Ed Eppley on "Conversations on Communications"

Do We Care

Communication is a two-way street. It’s not only our ability to make ourselves understood, but also our ability to understand what others are sharing with us. And according to Ed Eppley, my guest in this episode of Conversations on Communications, if we want to take it a step further, do we care, internalize it and do something about it?

Ed is a business consultant with Table Group Consulting, a Patrick Lencioni company. His clients range from distribution, logistics, manufacturing, construction, and chemical processing to financial services, technology, healthcare and professional services.

He is also a serial entrepreneur having started and sold a number of businesses. So when it comes to communications, especially leadership communications, Ed has been there, experienced it and he witnesses it with the clients and companies he works with today.

There are a few common missteps leaders make when it comes to communications that Ed and I discuss, which include:

Communicating in a manner that is most comfortable to us as leaders
One of the most common missteps leaders do when it comes to communications is the bias to do what is quickest. For example, we may over-rely on email causing more work for our people to respond whereas if we’re talking to them over the phone or face-to-face, we may have a much better idea of what’s going on.

Having conflicting priorities
By not being able to clearly declare one thing more important than another will likely cause confusion that is unintended. If one day we’re saying this is important and then two days later we send signals that something else is a higher priority then we’re failing as effective leaders and communicators.

Not being clear
Most of us as executives in businesses would love for our people to be able to focus. But if there isn’t clarity about what needs to be accomplished then we’re making it almost impossible for our people to be able to focus.

Take a listen and enjoy this episode of Conversations on Communications.


Consistency in Communication

Notice I didn’t say consistent communication. What’s the difference?

To me, consistent communication can easily turn into consistent noise. There’s a lot of it these days. We don’t want to be adding to the noise already out there. Rather, we want to be breaking through it and be heard by those we’re looking to serve.

Working With Millennials

Millennials are likely the most studied generation to date. I’ve heard some say they are different and sheltered, while I’ve heard others say they are stereotyped as self-absorbed. On the other hand, they are used to working in teams and work well with diverse coworkers. Growing up in the age of easy access to Wi-Fi and social networking, they are tech adapters.

Why It Pays to be a Good Communicator

Great leaders do more than just spur a great idea into action. They give you purpose and make you feel that you are in their circle of trust. They make you feel good about your abilities and even inspire you to go the extra mile.

These are just some of the thoughts I had after sitting down with Ruben Minor, relationship manager at Nationwide Insurance. He shared with me how great leaders are great communicators and how that skill can change the companies they lead.

4 Ways to Create and Cultivate a Thriving Tribe

How to build and maintain loyalty among our customers.

I attended Kary Oberbrunner’s monthly Igniting Souls fellowship the other day. The topic was about building and cultivating a tribe.

First, what is a tribe?

According to Seth Godin, “A tribe is a group of people connected to one another, connected to a leader, and connected to an idea…a group needs only two things to be a tribe: a shared interest and a way to communicate.”