Communication is a two-way street. It’s not only our ability to make ourselves understood, but also our ability to understand what others are sharing with us. And according to Ed Eppley, my guest in this episode of Conversations on Communications, if we want to take it a step further, do we care, internalize it and do something about it?
Ed is a business consultant with Table Group Consulting, a Patrick Lencioni company. His clients range from distribution, logistics, manufacturing, construction, and chemical processing to financial services, technology, healthcare and professional services.
He is also a serial entrepreneur having started and sold a number of businesses. So when it comes to communications, especially leadership communications, Ed has been there, experienced it and he witnesses it with the clients and companies he works with today.
There are a few common missteps leaders make when it comes to communications that Ed and I discuss, which include:
Communicating in a manner that is most comfortable to us as leaders
One of the most common missteps leaders do when it comes to communications is the bias to do what is quickest. For example, we may over-rely on email causing more work for our people to respond whereas if we’re talking to them over the phone or face-to-face, we may have a much better idea of what’s going on.
Having conflicting priorities
By not being able to clearly declare one thing more important than another will likely cause confusion that is unintended. If one day we’re saying this is important and then two days later we send signals that something else is a higher priority then we’re failing as effective leaders and communicators.
Not being clear
Most of us as executives in businesses would love for our people to be able to focus. But if there isn’t clarity about what needs to be accomplished then we’re making it almost impossible for our people to be able to focus.
Take a listen and enjoy this episode of Conversations on Communications.